FAQ

Does anyone have all the answers? Probably not, but we do have the answers to questions about the art we print.

PRINTS ON WOOD…

What kind of wood is being used?

We use the highest quality Russian birch wood available.

What thickness is the wood?

We use ¾” for most wood print products, some speciality products will be ¼” and ⅛” depending on the product. Every product has a details section that specifies the material thickness.

What can I get printed on the wood?

Photographs and graphic art. Pretty much anything you can put in a digital file we will make memorable.

Are there other materials that can be printed on?

Brushed aluminum and acrylic. Also, our minions will be coming up with more cool materials as time goes on.

Do you offer proofs?

We will provide a digital proof only upon request. We will email you within 1-3 business days with the proof. Production time will start after we receive proof approval.

How are you able to print directly on the materials?

Our small, hardworking minions have built a large machine that only they can operate. They can print directly on almost anything and make an art piece that looks like no other. Minions might be small, but they’re more powerful than you think!

Our prints on wood explained…

printing-on-wood-explained-03

Click to enlarge

ORDER PROCESS…

What File format do you accept?

The best file types to use are JPEG and TIFF. We recommend 300 DPI, but anything over 150 DPI will still look great.  Just remember: if it’s blurry when you see it on the screen, it will be blurry when it’s printed.

What is the turnaround time for orders?

Our minions are hard workers and very fast, but ask that we give them 1-4 business days to make your prints.

Can I get my order faster?

Absolutely. We offer a rush my order option during the checkout process with standard, 3 day, 2 day and next day production times. The small fee covers overtime for our minions to stay late and make sure your order ships out as fast as possible.

Can I get a wholesale account?

There is a link in our footer if you would like to become a wholesaler. Just fill out the application form.

Do you offer discounts for large orders?

Yes. We love that you love our prints enough to order more than one or two at a time. Please contact us for any order with a quantity larger than the standard quantity discounts shown.

USE & CARE…

Can my wood prints be cleaned?

Yes. Simply wet a clean towel with water and wipe the print. Our inks will not wipe off.

Can all your prints be cleaned?

Almost all our products can be cleaned, with the exception of foam core and other paper products. 

That being said, simply wet a clean towel with water and wipe your print.

SHIPPING & RETURNS…

What are the shipping options?

We offer UPS, with multiple shipping options at checkout.

Do you offer will call pickups for local customers?

We do not have an option for orders to be picked up during checkout; however, if you have an urgent need, please call us. We’ll be happy to make an exception.

What is your return policy?

We have a 30 day money back guarantee. We will refund the purchase price of the item(s) you want to return, minus any shipping costs. See our Shipping & Return page for more information and instructions.